Contact us
We're here to help
Questions about a booking, selling on Voala or partnerships — write to us and we'll reply by e-mail.
E-mailgeral@voalatour.comWrite
WhatsApp (messages only)+351 932 336 493Mon–Sat, 9 am–8 pmSend a message
How can we help?
Pick what best describes you.
Travellers
Have a booking? The quickest way is to message the company on the booking itself, in "Your trips". For anything else, write to us.
Tour companies
Want to sell your tours or transfers on Voala, or have questions about payouts and documents?
Hotels and partners
Want to sell local services to your guests and earn on every booking?
About Voala
A marketplace for local experiences in Europe
Voala connects travellers with local tour, transfer and experience companies — verified before they can sell.
- Companies verified with documents and a Voala review
- Secure payments with Stripe
- Available in English, Portuguese, Spanish, French, German and Russian
FAQ
Frequently asked questions
Open the booking in "Your trips". Within the free-cancellation window you can cancel yourself with an automatic refund; after that, ask the company through the booking's messages.