Frequently asked questions
Clear answers about booking tours, private transfers and experiences on Voylar Tour. Each service page also shows its own details and cancellation terms.
Booking and payment
How does booking work?
Choose the service, date and group size, pay online and get the confirmation by e-mail. The local operator takes care of the rest and you can message them from your booking.
Do I need an account to book?
No. You book with your e-mail address; right after paying you can choose a password to see and manage your booking.
Is payment secure?
Yes. You pay by card, Apple Pay or Google Pay through Stripe, and your card details never pass through Voylar Tour.
Can I book now and pay later?
On services with at least 24 hours of free cancellation, yes: you save your card without paying anything and the booking is confirmed straight away. The full amount is charged when the free cancellation period ends, and cancelling before that costs nothing.
Can I buy tickets for museums and monuments?
Yes. Attraction tickets come from Tiqets, our ticket partner: you choose the date on Voylar Tour and complete the purchase on Tiqets.
The services
Who runs the tours and transfers?
Local companies. Before a company can sell on Voylar Tour, it sends its company registration, its activity licence (RNAAT, RNAVT or transport permit) and its insurance, which are checked, and each service is reviewed before it is published.
Are the tours private?
Yes. Tours and transfers priced per vehicle are just for your group, with a private driver. You choose the car or van according to the number of people.
In which languages are the tours?
Each service page shows the languages the guide speaks. English, Portuguese and Spanish are the most common; the figures are on our research page.
Can I talk to the company that runs the service?
Yes. Before booking, ask in the questions section of the service page. After booking, each booking has its own conversation with the company and the Voylar Tour team.
Cancellation and refunds
Can I cancel?
Many services have free cancellation up to 24 hours before. Each one's deadline is shown on the service page before you book, and the refund is automatic within it.
How long does a refund take?
Within the free cancellation period you cancel the booking yourself and the refund is automatic; it reaches your card in 5 to 10 days. After that deadline you can ask the company to cancel, and it decides on the refund.
What happens if the company cancels or the weather stops the trip?
You choose a new date or a full refund.
Pickup and the day of the trip
Where is the pickup?
You enter the pickup place when booking: hotel, address or airport. For airport transfers you can add your flight number so the driver can follow delays.
Didn't find your answer?
See the step-by-step guides in the help centre, or write to us.